We are looking for a professional hotel receptionist to welcome our guests, to the standards of our business. Ultimately, you should be able to ensure customer satisfaction and augment our establishment’s reputation.
Responsibilities Dealing with bookings Completing arrival and departure procedures for both FITs and groups Cutting keys and showing guests to their cabin Sorting bills and taking payments Taking and passing on messages between guests and the various departments Attending to special requests Work with other staff as a team Answering general enquiries and forwarding complaints Work diligently to achieve outstanding service quality Requirements Fluency in spoken and written English. Finnish, Chinese, Japanese, German, Spanish and French are an advantage. Finnish Alcohol Legislation Proficiency Certificate Ability to follow instructions and workflow diligently Proven work experience as a hotel receptionist Ability to build relationships with colleagues and customers and ensure mutual satisfaction Customer-oriented and planning skills Proficiency in a Property Management System – we use Mews PMS Working knowledge of cash register and any ordering information system Outstanding people skills Patient and friendly with demonstrated experience in problem solving Pay, duration and benefits Minimum 90 working hours per 3 weeks period
Starting between October and November 2018 and until the end of March 2019
Hourly pay according to the collective labour agreement
NOTĂ: Site-ul www.vikingi.ro nu este agentie de recrutare si nu intermediază angajarea pentru posturile vacante publicate în anunturile cu locuri de muncă. Persoanele interesate pot contacta în mod direct angajatorii, la adresele de contact care apar în cuprinsul anuntului.