Receptioner hotel, Finlanda

We are looking for a professional hotel receptionist to welcome our guests, to the standards of our business. Ultimately, you should be able to ensure customer satisfaction and augment our establishment’s reputation.

Responsibilities     Dealing with bookings     Completing arrival and departure procedures for both FITs and groups         Cutting keys and showing guests to their cabin     Sorting bills and taking payments     Taking and passing on messages between guests and the various departments     Attending to special requests     Work with other staff as a team     Answering general enquiries and forwarding complaints     Work diligently to achieve outstanding service quality Requirements     Fluency in spoken and written English.     Finnish, Chinese, Japanese, German, Spanish and French are an advantage.     Finnish Alcohol Legislation Proficiency Certificate     Ability to follow instructions and workflow diligently     Proven work experience as a hotel receptionist     Ability to build relationships with colleagues and customers and ensure mutual satisfaction     Customer-oriented and planning skills     Proficiency in a Property Management System – we use Mews PMS     Working knowledge of cash register and any ordering information system     Outstanding people skills     Patient and friendly with demonstrated experience in problem solving Pay, duration and benefits     Minimum 90 working hours per 3 weeks period

Starting between October and November 2018 and until the end of March 2019

Hourly pay according to the collective labour agreement

Other benefits according to collective labour agreement Applications only through our website: https://northernlightsvillage.com/jobs/

Applications only through our website: https://northernlightsvillage.com/jobs/, Northern Lights Village